1. Return Policy

We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and unactivated.
• In the same condition in which it was received.
• Complete with all original accessories, manuals, inserts, tags, and packaging.
• Accompanied by your receipt or proof of purchase.

To request a return, contact us at orders@ringngo.us before sending any merchandise back.

Return Address:

4403 15th Avenue, Suite 136
Brooklyn, NY 11219

Returns sent without prior authorization will not be accepted.

2. Return Shipping & Restocking Fee

• Customers are responsible for all return shipping costs.
• A 5% restocking fee will be deducted from all approved refunds.
• Original shipping charges are non-refundable.
• Any expedited shipping charges are non-refundable.

3. Non-Returnable Items

The following items are not eligible for return or refund, except where required by applicable law or in the event that the wrong item was shipped:

• Opened, activated, programmed, or used products.
• Cell phones, smartphones, tablets, SIM cards, prepaid products, or any device that has been activated or registered.
• Products missing original packaging, manuals, accessories, cables, chargers, or inserts.
• Products showing signs of wear, scratches, dents, cracks, water damage, misuse, or unauthorized modifications.
• Clearance, final sale, special-order, or custom-order items.
• Software, downloadable products, gift cards, and digital products.

4. Serial Number Verification & Fraud Prevention

To protect our customers and prevent fraud:

• Ring n Go records the serial number and/or IMEI number of applicable products before shipment.
• All returned products must match the serial number originally shipped.
• Returns with altered, removed, or mismatched serial numbers will be refused.
• Ring n Go reserves the right to refuse any return suspected of fraud, abuse, or policy violations.

5. Damaged, Incorrect, or Missing Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective upon arrival (DOA), or you receive the wrong item, you must notify us within 48 hours of delivery by emailing orders@ringngo.us.

Failure to report shipping damage or incorrect merchandise within this timeframe may result in the claim being denied.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method.
• Refunds will be reduced by the applicable 5% restocking fee, return shipping costs (if applicable), and any non-refundable shipping charges.
• Please allow up to 10 business days for your financial institution to post the refund.

If more than 15 business days have passed since your refund was approved, please contact orders@ringngo.us.

7. Manufacturer Warranty

Once a product has been delivered and accepted by the customer, any defect or malfunction that occurs after delivery is subject to the manufacturer's warranty, if applicable.

Ring n Go does not accept returns, exchanges, or refunds for products that become defective after delivery when the issue is covered by the manufacturer's warranty. Such products must be serviced, repaired, or replaced directly through the manufacturer in accordance with the manufacturer's warranty terms.

Ring n Go is not responsible for administering, approving, or processing manufacturer warranty claims and is not liable if the manufacturer denies, limits, delays, or fails to provide warranty service.

Customers are responsible for contacting the manufacturer directly for warranty assistance. Upon request, Ring n Go will gladly provide the manufacturer's contact information when available.

If a returned product is inspected and found to be operating as intended, without any manufacturer defect, the product may be returned to the customer at the customer's expense. Ring n Go reserves the right to charge applicable shipping, handling, and diagnostic fees.

8. Order Cancellations

Orders canceled before shipment may be subject to a 5% cancellation fee to cover payment processing and administrative costs.

Orders that have already shipped cannot be canceled and must follow the return process described above.

9. Refused or Undeliverable Shipments

If a shipment is refused, returned to sender, or deemed undeliverable due to an incorrect shipping address provided by the customer:

• The customer is responsible for all shipping charges.
• Original shipping charges are non-refundable.
• Any return shipping charges billed by the carrier will be deducted from the refund.
• A 5% restocking fee will also apply.

10. Customer Responsibility

Customers are responsible for ensuring that products are compatible with their intended use before placing an order. If you have questions regarding compatibility or specifications, please contact us before purchasing.

11. Limitation of Liability

Ring n Go shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use any product purchased from us, except where prohibited by applicable law.

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under applicable law.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@ringngo.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@ringngo.us.