Refund policy
Return, Refund & Warranty Policy
Please review the information below regarding returns, refunds, warranties, cancellations, and shipping-related claims.
Return Policy
We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and unactivated.
- In the same condition in which it was received.
- Complete with all original accessories, manuals, inserts, tags, and packaging.
- Accompanied by your receipt or proof of purchase.
To request a return, contact orders@ringngo.us before sending any merchandise back.
Return Shipping & Restocking Fee
- Customers are responsible for all return shipping costs.
- A 5% restocking fee will be deducted from all approved refunds.
- Original shipping charges are non-refundable.
- Any expedited shipping charges are non-refundable.
Non-Returnable Items
The following items are not eligible for return or refund, except where required by applicable law or if the wrong item was shipped:
- Opened, activated, programmed, or used products.
- Cell phones, smartphones, tablets, SIM cards, prepaid products, or devices that have been activated or registered.
- Products missing original packaging, manuals, accessories, cables, chargers, or inserts.
- Products showing signs of wear, scratches, dents, cracks, water damage, misuse, or unauthorized modifications.
- Clearance, final sale, special-order, or custom-order items.
- Software, downloadable products, gift cards, and digital products.
Serial Number Verification & Fraud Prevention
To protect our customers and prevent fraud:
- Ring n Go records the serial number and/or IMEI number of applicable products before shipment.
- All returned products must match the serial number originally shipped.
- Returns with altered, removed, or mismatched serial numbers will be refused.
- Ring n Go reserves the right to refuse any return suspected of fraud, abuse, or policy violations.
Damaged, Incorrect, or Missing Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective upon arrival (DOA), or you receive the wrong item, you must notify us within 48 hours of delivery by emailing orders@ringngo.us.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method.
- Refunds will be reduced by the applicable 5% restocking fee, return shipping costs if applicable, and any non-refundable shipping charges.
- Please allow up to 10 business days for your financial institution to post the refund.
If more than 15 business days have passed since your refund was approved, please contact orders@ringngo.us.
Manufacturer Warranty
Once a product has been delivered and accepted by the customer, any defect or malfunction that occurs after delivery is subject to the manufacturer's warranty, if applicable.
Ring n Go does not accept returns, exchanges, or refunds for products that become defective after delivery when the issue is covered by the manufacturer's warranty.
Such products must be serviced, repaired, or replaced directly through the manufacturer in accordance with the manufacturer's warranty terms.
Ring n Go is not responsible for administering, approving, or processing manufacturer warranty claims and is not liable if the manufacturer denies, limits, delays, or fails to provide warranty service.
Customers are responsible for contacting the manufacturer directly for warranty assistance. Upon request, Ring n Go will gladly provide the manufacturer's contact information when available.
If a returned product is inspected and found to be operating as intended, without any manufacturer defect, the product may be returned to the customer at the customer's expense. Ring n Go reserves the right to charge applicable shipping, handling, and diagnostic fees.
Order Cancellations
Orders canceled before shipment may be subject to a 5% cancellation fee to cover payment processing and administrative costs.
Orders that have already shipped cannot be canceled and must follow the return process described above.
Refused or Undeliverable Shipments
If a shipment is refused, returned to sender, or deemed undeliverable due to an incorrect shipping address provided by the customer:
- The customer is responsible for all shipping charges.
- Original shipping charges are non-refundable.
- Any return shipping charges billed by the carrier will be deducted from the refund.
- A 5% restocking fee will also apply.
Customer Responsibility
Customers are responsible for ensuring that products are compatible with their intended use before placing an order. If you have questions regarding compatibility or specifications, please contact us before purchasing.
Limitation of Liability
Ring n Go shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use any product purchased from us, except where prohibited by applicable law.
Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under applicable law.